Support

SUPPORT OFFERING


OLSPS Analytics provides a variety of resources and options for assistance with SPSS software. In addition to our frequently asked questions for Software and Licensing & Installation, our team is available to clients to answer all your technical & statistical queries.

OPERATING HOURS


Our support service is available Monday to Friday, 09:00-17:00
You can also send support queries by email to tech@olsps.com

FAQ


WHAT DOES SPSS STAND FOR?

The letters “SPSS” mean something different today than they did when the product was conceived. In 1968, when the company was founded, SPSS stood for Statistical Package for the Social Sciences. As the “package” has grown into a global product, evolving from its academic roots to becoming a leading analytical solutions provider today, we simply use the name SPSS.

WHAT FUNCTIONALITY IS INCLUDED IN THE SPSS STATISTICS BASE PACKAGE?

SPSS Statistics Base includes functionality to assist you with the entire analytical process, from analysis, reporting results, to data access and management.

In terms of the statistics procedures included in the Base package, here is a brief listing:

  • Frequencies
  • Descriptives
  • Compare Means
  • Crosstabs
  • Descriptive Ratio Statistics
  • Discriminant Analysis
  • Factor analysis
  • One way ANOVA
  • Correlations
  • Ordinal Least Squares Regression
  • Ordinal Regression (PLUM)
  • Linear Regression
  • Curve Estimation
  • 2 Step Cluster Analysis

For a full listing, please

HOW MUCH DOES SPSS COST?

The cost of SPSS is dependent on:

  • The number of users
  • The type of license, i.e. concurrent or named user

WHO CAN I CONTACT TO GET A QUOTE?

sales@olsps.com

WHAT IS A CONCURRENT-BASED LICENSE?

A concurrent-based license allows an unlimited number of installations of the software but only a specific number of users to access the software at one time. The users may be based across multiple departments i.e. if you purchase a two user concurrent license, an unlimited number of users can install the software on their computers, but only two users will be able to access the software simultaneously.

WHAT IS A SINGLE-USER LICENSE?

A single-user license (also known as a named-user license) allows you to install the software on a fixed number of machines. You will have a different license code for each machine.

HOW DOES LICENSE RENEWAL WORK?

All SPSS products are sold on an annual maintenance scheme. The annual maintenance fee includes ongoing use of the software, ad-hoc technical and statistical support and all software upgrades. The maintenance is invoiced annually on the anniversary of purchase.

WHAT OPERATING SYSTEMS ARE COMPATIBLE WITH SPSS PRODUCTS?

Compatibility with operating systems depends on a number of factors. For more information, please follow the link below:

WHERE ARE THE CDs FOR THE SPSS STATISTICS ADD-ON MODULES I ORDERED?

The original CD you received with your order of software contains all modules. If you purchased a module, you can use the original CD and simply unlock the module with your authorisation code.